XY-TEK Ultrasonic Flow Sensor / Flow Meter Factory Visit, After-Sales Service, etc.

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1. Are all the flow sensor / flowmeters manufactured by XY-TEK?
Yes. All flow sensor / flow meter / bubble detector products are independently developed and manufactured by XY-TEK.
2. Can customers visit the XY-TEK manufacturing factory?
Yes, but an appointment with the sales team must be scheduled and confirmed in advance, and a confirmation email/message must be obtained.
3. After-sales service: warranty period, RMA process, and availability of technical support
Flow sensor / flow meter products come with a 1-year warranty (consumables excluded).
Within the warranty period, issues caused by product quality will be repaired or replaced free of charge. After the warranty period, repair will be charged depending on the situation.
All products are inspected and accepted in accordance with the XY-TEK shipment standards. If the customer has any objections, please raise them within 5 days of receiving the products.
XY-TEK provides comprehensive technical support and RMA return/exchange/repair service.